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FAQs

How can I find my nearest Robo Work Tools stockist?

The easiest way of finding a local or online Robo Work Tools stockist is by visiting our Find a Stockist page.

What is the Robo guarantee?

Robo Work Tools have a standard 30 day guarantee, or 1-year if registered online within 30 days of purchase, against a fault developing in either the materials or the workmanship during manufacture. Any faulty goods shall be repaired or replaced free of charge. Proof of purchase is required.

Do I need to register my Product?

In order to extend your guarantee you must register your product online by visiting our Product Registration page.

How do I find my product number?

Your product will have a numerical product number on the packaging and within the instruction manual. This is an alphanumeric code ā€“ e.g. RBJ-401

What should I do if my Robo Work Tools product develops a fault?

In the unlikely event that your product develops a fault, you can return it to the place of purchase within 30 days. If your product has developed a fault after 30 days of purchase and you have registered it online, please contact our Robo Approved Service Agent.

What if I donā€™t have a receipt or proof of purchase?

A guarantee claim will only be available on Robo Work Tools products where a valid proof of purchase is provided. We may accept, at our discretion, a credit card statement which can be verified by the place of purchase. If no proof of purchase is available repair charges may apply.

Where can I get repairs done on my product if the product is outside its guarantee period?

Most Robo Work Tools products which are outside the guarantee period can be repaired by our own technicians. For a free online quotation service please contact our Robo Approved Service Agent.

I have purchased a Robo Work Tools product and there are parts missing, who should I contact?

If you have parts missing please return the item to the store where you made the purchase. The parts included with your tool are listed in the user manual.

Where can I obtain spare parts for my product?

You may order spare parts for your Robo Work Tools product through our online store.

Where can I download a manual for my product?

You can download instruction manuals from the product page of the website.

Can I buy direct from Robo Work Tools?

Yes, you can buy Robo Work Tools directly from our website. You may also use our Stockist Locator to find your nearest stockist.